Water Droplets Water Droplets

Service Requests

Pool Opening

Complete the Pool Opening Service Request Form and an Island Hot Tubs & Pools staff member will contact you to book your appointment.

We ask customers to review the Pool Opening Responsibilities below. (Please note: We no longer install solar blankets on rollers at time of opening.)

Request Pool Opening

Spa Opening

Complete the Spa Opening Service Request Form and an Island Hot Tubs & Pools staff member will contact you to book your appointment.

Request Spa Opening

Pool Opening Responsibilities

Above-Ground Pool Opening

Customer Responsibilities

  • Topping up pool water and getting water tested before opening chemicals are added.
  • Installing drop-in step after pool opening.
  • Leaving out all equipment needed for opening.
  • Equipment start-up.
  • Vacuuming and scooping leaves.
  • Customer may need to finish snugging up all equipment once pool is operating.

Our Responsibilities

  • Pumping water off winter cover (if applicable).
  • Remove and clean cover and water bags. (We provide cleaner, if applicable.)
  • Hook-up equipment, heater, chlorinator, and light.
  • Install ladder, return, fittings, and baskets.

In-Ground Pool Opening

Customer Responsibilities

  • Owner is responsible for topping up pool water and getting water tested before opening chemicals are added.
  • Storing vinyl winter cover in container with water and Algon.
  • Leaving out all equipment needed for opening.
  • Equipment start-up/prime pump.
  • Vacuuming and scooping leaves.
  • Customer may need to finish snugging up all equipment once pool is operating.

Our Responsibilities

  • Pumping water off winter cover (if applicable).
  • Removing and cleaning cover and water bags. (We provide cleaner, if applicable.)
  • Removing winter plugs.
  • Hooking up equipment, heater, chlorinator, and light.
  • Installing ladder, return, fittings, and baskets.